Error Message

[gopigadde]

Error Message

Conditon 'Condition: !(new KBCommon().isExternalArticle(current.article.getRefRecord())); Filter Condition: base_versionISNOTEMPTY^EQ' in business rule 'Notify about article's checkout' on kb_knowledge: KB0025624 v evaluated to null; skipping business rule

When I create a KB article via the related links, I am getting the above error. Please help me resolve this issue.

[pratikjagtap]

Hi @gopigadde ,

1. Edit the business rule Notify about article's checkout:

• Go to System Definition > Business Rules.
• Search for Notify about article's checkout on the kb_knowledge table.
• Modify the Condition script like so:

var articleRef = current.article.getRefRecord();
!(articleRef == null || new KBCommon().isExternalArticle(articleRef));

If my response helped, please hit the 👍Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Pratik