Error Message

gopigadde
Tera Contributor

‎04-28-2025 08:52 AM

Error Message

Conditon 'Condition: !(new KBCommon().isExternalArticle(current.article.getRefRecord())); Filter Condition: base_versionISNOTEMPTY^EQ' in business rule 'Notify about article's checkout' on kb_knowledge: KB0025624 v evaluated to null; skipping business rule


When I create a KB article via the related links, I am getting the above error. Please help me resolve this issue.

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1 REPLY 1

pratikjagtap
Giga Guru

‎04-28-2025 11:10 PM

Hi @gopigadde ,

 

1. Edit the business rule Notify about article's checkout:

  • Go to System Definition > Business Rules.
  • Search for Notify about article's checkout on the kb_knowledge table.
  • Modify the Condition script like so:

var articleRef = current.article.getRefRecord();
!(articleRef == null || new KBCommon().isExternalArticle(articleRef));

 

If my response helped, please hit the 👍Thumb Icon and accept the solution so that it benefits future readers.

 

Regards,
Pratik

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