Escalate button to send the notification from incident

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Learn SN
Tera Contributor

‎06-13-2019 01:57 AM

Hi Experts,

 

I have a button ( UI ACTION) called escalate on incident form. I want that when i click that escalate button, escalation email goes to assigned to 's manager and assignment group's manager.

Can someone help me achieving this ?

 

Thanks!

 

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Dubz
Mega Sage
In response to Learn SN

‎06-13-2019 03:23 AM

OK, if you want a popup you'll need to go to the client but you can still show an info message with the server:

gs.eventQueue('escalate_incident', current, current.assigned_to.manager, current.assignment_group.manager);
gs.addInfoMessage("Your incident is escalated");
action.setRedirectURL(current);

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madhavraj89
Giga Contributor

3 weeks ago

I have same requirement in sn_bcp_plan table when the admin click escalated ui action button then the state automatically set to escalated choice and i need to send the notification to the plan owner and IT support manager how to do where we need to write script exactly

You wrote above script

gs.eventQueue('escalate_incident', current, current.assigned_to.manager, current.assignment_group.manager);
gs.addInfoMessage("Your incident is escalated");
action.setRedirectURL(current);

 where we need to put this script i am confusing please provide best solution.

Thanks
Madhav

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