Extended table fields in list layout not visible to end user?

[Karan Sharma3]

I have enabled the UI Property: "Allow base table lists (task, cmdb_ci, etc.) to include extended table fields (incident_state, os_version, etc.), and allow filtering on extended table fields", to view some fields of extended tables in list view.

As an admin I am able to see those fields in the list layout but as an end user unable to see the extended fields. What can be the issue behind it??

[damonrcarr]

Here's an example which can be replicated in the Sandbox.   I created a gauge using the time card table and dot-walked from Task to Task.Short description.

Task.Short description does not display for user Beth Anglin.

Task.Short description does display for user System Administrator.

[Michael Fry1]

In this example, go to the Project task, check the read ACL's on short description. Does Beth have the roles required?

[damonrcarr]

I don't think there is an issue with ACL's on short description.   If this were the case I would not be able to see short description on the Project Task form.   I click on the PRJTASK0000019 as Beth and I am taken to the Project Task form where short description is visible.   I can even personalize the list and dot-walk to short description and select it as Beth.   The column displays as shown above with no value.   Not sure where to go from here.

[damonrcarr]

The issue was ACLs at the "All Record" level.   I was able to get the task.short description to display for users other than Admin by disabling the following 3 * record ACLs for all tables.   How can I get this to work without disabling these 3 oob ACLs?

[damonrcarr]

Placed a read ACL at the Task table level which corrected the problem.   Seems that a user with the ITIL role who can see task fields in the form and reports should be able to see fields added to list layouts also without adding this ACL.