The CreatorCon Call for Content is officially open! Get started here.

Extended table fields in list layout not visible to end user?

Karan Sharma3
Tera Expert

I have enabled the UI Property: "Allow base table lists (task, cmdb_ci, etc.) to include extended table fields (incident_state, os_version, etc.), and allow filtering on extended table fields", to view some fields of extended tables in list view.

As an admin I am able to see those fields in the list layout but as an end user unable to see the extended fields. What can be the issue behind it??

1 ACCEPTED SOLUTION

Jacob_Andersen
ServiceNow Employee
ServiceNow Employee

Karan,

Make sure that you check the ACLs to see if the end user has the rights to see the extended table fields. It is possible that the extended fields have different ACLs from the base table.


View solution in original post

13 REPLIES 13

So it's working now?


Yes.   It does work now after adding the read ACL at the table level.



Thanks for pointing me in the right direction.


Michael Fry1
Kilo Patron

Not sure it's a bug yet. Like Jacob Andersen (Crossfuze) said, it's probably ACL's preventing them from 'reading' the fields. Check the read ACLs on that table and make sure appropriate roles or inactive it and then check.


Michael,



I had the same issue but after putting the table ACL on task it works fine.   What I still don't understand is that our itil users have read on task and planned task already.