Favorite section items (from \$m.do ) are not showing on ServiceNow app

[Pratyush Mandal]

We have default favorite icons in the system for mobile. When we are using $m.do then all favorites are showing in the home page but when we are using Mobile App, those are not showing, in app only those items are showing which are marked as "Favorite" from the desktop view.

Is there way to fix this issue so that all favorite items from system should also visible in mobile app also.

And if in case its not possible we need to set some default favorite icons in the app, so if this will not work then this becomes challenge for us to set default favorite to all users. We want some automate so that we can set some favorite icons as default for all users.

[Pratyush Mandal]

[Chuck Tomasi]

Interesting. Let me do some checking...

[Chuck Tomasi]

Here's what some quick testing turned up... Auto Add (with no user specified) are used as templates when users have no other favorites/bookmarks identified. If they already have records, then it's not going to automatically add it. You'll have to do that yourself (probably via script.)

[Pratyush Mandal]

Ok That means for more than 50000 users, I need to build script that will make "My Incidents" as favorite for them.

Is it only way, I mean I want to avoid long time run script

[Chuck Tomasi]

Hi Pratyush,

That's where I start looking for exceptions to filter the list down.

Do you have to do all 50,000? Are some of them inactive? If so, query sys_user for active=true. Are some of them integration accounts? Have some of them never logged in? If so, skip them so the system can auto-create those favorites when they login the first time.

Yes, 50,000 is a lot and it will take a few minutes to run a script like that, but that's not terrible in my opinion.