Field inserted in to notification are not translated

[FrancescoP]

Hi comunity,

i have created some notifications, in the subject and in the body of the notification I have inserted some fields like ${state}.

The operatore that trigger the notification have the italian language, but when I check the email in the outbox the value of the field is not translated and appear in english.

Anyone know wich is the problem? Why the value of the fields are not translated?

[Anand Kumar P]

Hi @FrancescoP ,

ServiceNow Notification handler executes under the context of system user and it will consider language preference of system user while preparing the email content. If the instance has a language different than English, the notification will display sys_translated_text  values based on the instance default language and will ignore any other user default language and language preferences.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1539989

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand