Find an Asset by scanning barcode

[shembop]

On the mobile app I am looking to:

• scan a barcode to find an asset record
• Open the record
• Assign to a person
• set state
• OR
• Assign to a storeroom by scanning a barcode.

[Alberto Consonn]

Hi,

check here the official documentation:

Enable mobile location and barcode scanning

Mobile barcode scanning

Please, remember to mark Correct or Helpful if you find my response useful.

Cheers
Alberto

[shembop]

I’m using these already, what this doesn’t do is let me scan a barcode to find the asset, only allows me to go into an asset, and then I can update that field.

Imagine I get a list of 100000 asset, and I scan your barcode, and it gets me to that asset. I can then go into the record, and update.

[Alberto Consonn]

Maybe you could improve the Search Asset functionality so that it will be more easy to find the Asset.

Here you could find some more interesting information, have a look:

https://community.servicenow.com/community?id=community_blog&sys_id=5c2ee26ddbd0dbc01dcaf3231f9619ec

Please, remember to mark Correct or Helpful if you find my response useful.

Cheers
Alberto

[shembop]

This is going the right direction. Found an issue where I try to scan an asset record, but it is not searching against the field I want. It seems it is looking at a linked field - configuration item name. Also odd is that when I set that up to match my serial number, it doesn't return until I remove the last digit. Almost like it needs to "see" me type in the field.