- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-20-2025 08:25 AM
Hi Developers,
lets say in a flow for catalog
step 1 - i have used get catalog varaibles. it fetched like group = A
step 2 - i used update record to move ritm to wip
step 3 - i had existing BR to update group variable on ritm to B
step 4 - i use the approval action - so i use group of step 1 in data pill picker.
so will it be static value as A (value retrieved in step 1) or will dynamically retrieve new value and use B ?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-20-2025 08:52 AM
it will give Group A.
The "Get Catalog Variable" flow action picks value whatever will be there at that point of time and not the real-time value.
check this KB which explains this OOTB behavior, it also explains the workaround
The "Get Catalog Variables" Flow Action will return Outdated Variables
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-20-2025 08:33 AM - edited ‎06-20-2025 08:34 AM
It'll pick the group value from the step 1. i.e, Group A
If you used one more Get Catalog Variable action after 3rd step, then you will get the latest value i.e., Group B
Regards,
Siva
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-20-2025 08:52 AM
it will give Group A.
The "Get Catalog Variable" flow action picks value whatever will be there at that point of time and not the real-time value.
check this KB which explains this OOTB behavior, it also explains the workaround
The "Get Catalog Variables" Flow Action will return Outdated Variables
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-20-2025 09:59 AM
so thank you for response, so instead of calling "get catalog variables" multiple times, can i use any BR or server side to update flow variables in flow ? is it possible ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-20-2025 09:37 AM
Hello @Vamsi Saladi , It will retrieve group A from 1st step.
If your same variable is then updated by BR, then you can use Get Catalog Variable again after 3rd step and retrieving variable value from this Get Catalog Variable will give you updated group