Flow condition is always evaluating to FALSE

[Ken Berger]

Hi folks,

I am working on a flow designer flow and have set a condition to check if an incident's Correlation ID field is blank or not.  For some reason it is always evaluating as FALSE, whether the field has data in it or not.  Can someone please show the proper way to set this up?

Thanks,

Ken

[Ranjit Nimbalka]

Hi @Ken Berger 

can you please check if there is any record in incident have correlation id.(if yes then share whole flow)

condition looks good.

Regards,

Ranjit

[Ken Berger]

Hi Ranjit,

I tested with an INC that has the correlation ID and it evaluated to FALSE, as it should.  Then I tested with an INC that has the correlation ID blank and it also evaluated as FALSE.  Here is the flow:

Thank you,

Ken

[Ranjit Nimbalka · Accepted solution]

Hi,

in step 1 condition 1 is trigger->incident record-> correlation id right?

and you have record in incident table that contain correlation id?

below i attached my flow snapshot  and its working as expected.

Regards,

ranjit

[Ken Berger]

Hi Ranjit,

I deleted the condition and re-added and it seems to be working now.

Thank you.