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Flow design create task with different assignment group

Deepa12
Tera Contributor

Hi,

 

Please advise how to set assignment group into TASK with the different criteria:

Initially default in the assignment group to local support group.

      • If system property indicates that the get catalog field(location) is one of the locations mentioned in the system property, no further action required.
      • If the location does not have an active local support group, no further action required.
      • If the location does have an active location support group, then update the assignment group with this value.

Thanks.

4 REPLIES 4

Ankur Bawiskar
Tera Patron

@Deepa12 

you can use inline f(x) script and check the different conditions

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Deepa12 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Uncle Rob
Kilo Patron

Are you wanting the solution to be scripted?  Or does it need to use only conventional flow logic?

Also, what did you try?

Tanushree Maiti
Giga Sage

Hi  Deepa12,

 

To automatically set the assignment group into task based on location, 

use a Before Insert/Update Business Rule or a Flow Designer flow.

 

Note: Make sure you are putting correct trigger condition as per your requirement.

 

The script/action checks the your mentioned condition and updates current.assignment_group.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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