flow designer error

Li QingWen
Tera Contributor

‎04-10-2025 02:58 AM

Dear All，
I have a problem with flow designer. After I run flow, there is an error (screenshot) that Glide record is Invalid. It seems to say that this record is invalid, but I am pretty sure that this record exists in the table. In addition, as long as it is about the flow of this table, the same problem has occurred. Is there any problem caused by incorrect Settings in the table? Can you tell me what the problem is?

 

thank you！

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swapnali ombale
Kilo Sage

‎04-10-2025 10:26 AM

Hi @Li QingWen 

 

The "Glide Record Invalid" error in ServiceNow Flow Designer typically occurs when a GlideRecord used in a flow is invalid or does not exist. This can happen for a variety of reasons, such as:

  1. Incorrect table name: Ensure that the table name in the GlideRecord query is correct and that the table exists in your ServiceNow instance.

  2. Missing sys_id: A GlideRecord query must have a sys_id to retrieve a specific record. If a sys_id is not provided, the GlideRecord will be invalid.

  3. Incorrect query criteria: Ensure that the query criteria used in the GlideRecord are correct and will return a result.

  4. Missing table permissions: Ensure that the user running the flow has the appropriate permissions to access the table specified in the GlideRecord query.

If my response helped please mark it correct and close the thread so that it benefits future readers.

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