Flow working in test but not when I activate

[LJ_23]

Hi all, 

I have an issue - When testing my flow in Workflow Studio, the catalog task is generated as expected, and all conditions are followed correctly. However, once the flow is activated and applied to a Request Item (RITM), no catalog task is created. Please see attached examples

 test flow catalog task

flow made active

no catalog task created after making flow active 

flow itself 

[vignesh parthib]

Hi @LJ_23 

Check  the trigger set to run Once or Check the flow Run As - system user.

if this not helping then, share the screenshot of error step log - Navigation -> flow executed -> flow (triggered flow)

Thanks,
Vignesh
"If this solution resolves your issue, kindly mark it as correct."

[LJ_23]

the flow is working when I select test but when I activate the ritm does not generate the catalog task 

[LJ_23]

[Ankur Bawiskar]

@LJ_23 

so it means RITM flow is not triggering.

Things to check

1) is flow published and added to that catalog item in process engine

2) is your REQ auto approved after submission or it's in pending state? If it's auto approved then Flow should kick off

3) your instance should have only 1 Workflow on sc_request table. Hopefully it's not deactivated or not deleted.

check these links

Flow not triggered by Service Catalog 

Flow Designer not Triggering for Service Catalog Request Item 

"Service Catalog" Trigger type Flow is not started when Catalog Item request is created 

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