g_form.setValue('box',true); doesn't work on service portal

[sonita]

This code is perfectly fine on Try it , but doesn't work on service portal

variable 'box' is a checkbox 

g_form.setValue('box',true);   doesn't work on service portal 

I even selected UI type to be 'All' ; but still doesn't work on portal.

[Ankur Bawiskar]

Hi Sonita,

What error you are getting in browser console?

Can you add that here or the screenshot?

Seems to be issue with instance?

What version you are using?

https://community.servicenow.com/community?id=community_question&sys_id=0d19dfeddb9d13c8fc5b7a9e0f9619a0

As per above link it is an issue in Kingston patch2 

Patch 4 solves this:

https://docs.servicenow.com/bundle/kingston-release-notes/page/release-notes/quality/kingston-patch-4.html

Regards

Ankur

[Rakhesh]

which client script are you trying?

if you want a checkbox true when page loading no need to write a onload client script. Set Default value to true in variable level.

[Rakhesh · Accepted solution]

Hi Sonita,

I'm getting the result. I'm using the UI policy. follow the below screenshots it works.

use runscripts in ui policy.

[sonita]

Actually i'm working on an onchange client script ; works perfectly in itil view , but doesn't work in portal view