g_modal is not working as expected in declarative list action

[APV Babu]

I am tryign to show a modal confirm message when deleting the records I am using g_modal it is not working 

Regards,

APV Babu

[M Iftikhar · Accepted solution]

Hi @APV Babu ,

you’re trying to show a confirmation modal before deleting a record, but g_modal isn’t working.

g_modal only works in UI Builder or Now Experience, not in classic UI.

 Classic UI (use gsftConfirm)

function onClick(g_form) {
    if (g_user.userID != g_form.getValue('created_by')) {
        alert('Only the assigned user can end this action.');
        return;
    }

    var msg = "Are you sure you want to take this action?";
    gsftConfirm(msg, function(confirmed) {
        if (confirmed) {
            g_form.setValue('state', 'closed_complete');
            g_form.save();
        }
    });
    return false;
}

UI Builder / Now Experience (use g_modal.confirm)

g_modal.confirm('Are you sure?', 'Confirmation', function(confirmed) {
    if (confirmed) {
        g_form.setValue('state', 'closed_complete');
        g_form.save();
    }
});

Summary:

• Classic UI → gsftConfirm()

• UI Builder → g_modal.confirm()

If my response helped, please mark it as the accepted solution so others can benefit as well.   

[M Iftikhar · Accepted solution]

Hi @APV Babu ,

you’re trying to show a confirmation modal before deleting a record, but g_modal isn’t working.

g_modal only works in UI Builder or Now Experience, not in classic UI.

 Classic UI (use gsftConfirm)

function onClick(g_form) {
    if (g_user.userID != g_form.getValue('created_by')) {
        alert('Only the assigned user can end this action.');
        return;
    }

    var msg = "Are you sure you want to take this action?";
    gsftConfirm(msg, function(confirmed) {
        if (confirmed) {
            g_form.setValue('state', 'closed_complete');
            g_form.save();
        }
    });
    return false;
}

UI Builder / Now Experience (use g_modal.confirm)

g_modal.confirm('Are you sure?', 'Confirmation', function(confirmed) {
    if (confirmed) {
        g_form.setValue('state', 'closed_complete');
        g_form.save();
    }
});

Summary:

• Classic UI → gsftConfirm()

• UI Builder → g_modal.confirm()

If my response helped, please mark it as the accepted solution so others can benefit as well.   

[Ankur Bawiskar]

@APV Babu 

what's your actual business requirement here?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ravi Gaurav · Accepted solution]

Hi @APV Babu 
Below will help you to understand!!

Confirm Modals in ServiceNow

UI Type	Supported Method	Example	Notes
Classic UI (forms, lists)	gsftConfirm()	```javascript
function onClick(g_form) {
if (g_user.userID != g_form.getValue('created_by')) {

alert('Only the assigned user can end this action.'); return;

}

var msg = "Are you sure you want to take this action?";
gsftConfirm(msg, function(confirmed) {
if (confirmed) {
g_form.setValue('state', 'closed_complete');
g_form.save();
}
});
return false;
}

-----------------------

| **UI Builder / Now Experience** | `g_modal.confirm()` | ```javascript
g_modal.confirm('Are you sure?', 'Confirmation', function(confirmed) {
if (confirmed) {
g_form.setValue('state', 'closed_complete');
g_form.save();
}
});
``` | Works only in **UI Builder / Workspace** components that support the `g_modal` API. |

---

[APV Babu]

Hi Ravi can we customize GlideModal Buttons instead of 'OK' and  'Cancel'

Regards,

APV Babu