Generate Approval request with Not Yet Requested

sry · ‎10-17-2017

Hi All,

We have a catalog item that needs an approval from multiple groups, so we have incorporated this in a workflow by using core activity "Approval - Group". With this option i understand approval engine kick the approval requests immediately with State = Requested, but is there anything i can do to generate approvals first in State = Not Yet Requested ?

Any help can be greatly appreciated.

thanks,

sry

Shawn Dowler · ‎10-17-2017

You might be able to make this work with a Business Rule on the Approvals [sysapproval_approver] table to run before insert and set the State field to Not Yet Requested [not requested].

You will probably want to have some conditions so it doesn't apply to all approvals. If you can't get it to work, try setting the order to something huge like 999999.

There might be a better way than this to accomplish what you need to do. Remember: just because you can do this doesn't me you should.

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sry · ‎10-18-2017

Hi Shawn, again thank you very much for you valuable reply. it worked 🙂

Somehow i saw this field "wf_activity" is default in-active by system. and Its label is also showing as "Workflow activity". I made it active and i am able to generate approvals only for first level i.e "First Gate Approval" with filter condition.

I really appreciate all your help.

thanks,

sry

Shawn Dowler · ‎10-19-2017

I'm so glad it worked for you! I am referencing a very old ServiceNow instance, so it's possible the name was changed by an admin or it used to be called Type of approval a long time ago by default and we never got the update. I'm glad you were able to figure it out once you knew what to look for.