Getting Catalog Item variable to Workflow Scratchpad.

[Wesley Breshear]

Hello,

I have read a few ServiceNow articles and it appears you can get/pass Request Item variables to the Workflow Scratchpad OOB.  Anyway having a problem or missing why I am not getting the value to the scratchpad. 

So, on the sc_cat_item table, I created a new column called Manager Approval (u.manager.approval) [True/False].  This way on all our current catalog items a catalog admin can select if the Catalog item requires Manager Approval.  In my workflow, I have the below IF condition to look to see if the Catalog item has the 'Manager Approval' checkbox set to True or False.  But my workflow.scratchpad.u_manager_approval the variable is undefined.  Am I missing something?

answer = ifScript();
var manApp = workflow.scratchpad.u_manager_approval;
//var manApp = current.variable_pool.u_manager_approval;

gs.info('manApp Value: ' + manApp);  // returns 'undefined'

function ifScript() {
 if (manApp == true) {
 return 'yes';
 }
 return 'no';
}

gs.info('Answer Value: ' + answer); // returns 'no'

Here is an article that I referenced: 

https://community.servicenow.com/community?id=community_question&sys_id=ddc013a9dbdcdbc01dcaf3231f9619f7 

Thank you,

-Wesley

[KristyS]

Wesley, 

I'm not sure if you have figured out your approval answer but I had the same problem where the workflow burn pass the approval. 

I had to get the sys_id of the user reference then set the approval answer to the sysID.   

[Wesley Breshear]

Hi Shishir,

My bad, I assumed and should have looked that the table for the field.  Thanks!

-Wesley