Getting user's email from 'sys_user' table.

[rajanmurkut]

I am trying to get user's email from GlideRecord.

Here is the code (in Business Rule) -

                gr = new GlideRecord ('sys_user');

                var caller_name = current.caller_id.getDisplayValue();

                gr.addQuery("name", caller_name);

                gr.query();

               if(gr.next){

                      gs.log('1A. Rec Count= '+ gr.getRowCount());

                      gs.log('1AA. gr.email '+ gr.email);

                      }

The log shows as -

Information

1A. Rec Count= 1

Information

1AA. gr.email undefined

Table 'sys_user' has 'email' as a valid column name. I don't know why it can't fetch value, but shows 'undefiled as error.

Any suggestion, where I am going wrong?

[dvp]

to get the email of caller_id you don't need to do glide query

gs.log('Email:'+ current.caller_id.email);

[peter_repan]

dvp is right, there is better way than do GlideRecord.

However, I think issue in your query is the following:

instead of

 if(gr.next){

use

 if(gr.next()){

[paulmorris]

Query-based on Sys ID. It is more efficient.

I usually do this for reference fields:

var grUser = current.caller_id.getRefRecord();
if (grUser.isValidRecord()) {
	gs.log(grUser.email);
}

//Alternative
var email = current.caller_id.email
gs.log(email);

I'm not sure which is more efficient.

[swarnadip]

Seems like your gr is not defined.

First-line should have been:

         var gr = new GlideRecord ('sys_user'); 

and then, as peter pointed out, 

   if(gr.next) should be -    if(gr.next())

Thanks,

Swarnadip