Global Search Role?

Elizabeth26 · ‎03-15-2024

I created a new read-only role which works fine.

However, when a user with that role tries to search they can only search the live messages table and not the table they have read-only access to.

I granted the role access under the global text search but I am not sure what other step I might be missing?

swathisarang98 · ‎03-15-2024

@Elizabeth26 , there is something called as 'Task Search group' which allows users to search the table,

Task Search Group - give your instance name in below and try

https://instancename.service-now.com/nav_to.do?uri=ts_group.do?sys_id=8c58a5aa0a0a0b07008047e8ef0fe07d

Here try adding your table and give the roles if it doesn't work or gives unnecessary access for other table try creating your own group there give the access to the table with your custom role,

Navigate to ts_group.LIST and here create new

Let me know if you are still facing any issues.

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

View solution in original post

Elizabeth26 · ‎03-18-2024

Thank you so much for all your help.

This was it!!

Under here ts_group.LIST

I already had the tables/roles but it had a "user group" which the role was not added to. I added the new groups to that "user group" and now it works. We have a parent/child relationship to the user group under the text search groups.

Thank you so much!