Did you create a UI script, or did you go through Service Portal > Themes > your theme > JS Includes? This is where the script will need to be. <edit: I re-read your post and saw you did that>
Also, remove the <script> tags (lines 1 & 10) from your script include. The yellow dot errors can be ignored.
That implementation should work great. I did end up combining that JS Include into the header widget as well for simplicity's sake. Here is a screenshot.
(if you choose to do it this way, you'll have to edit it in the Service Portal Configuration > Widget Editor. Editing it directly from Widgets will not let you save as the script editor barks at that red dot error, but that is code directly from Google so I left it alone)
And is working very well.
Hi Brian,
I have configured GA on Service Portal but the search terms don't seem to get captured. All other metrics seem to be getting captured correctly. Can you please suggest some direction where i should be looking.
This is how the search setting looks in GA:
below is how Search query gets captured:
Just in case if anyone else is facing the same issue, adding the below mentioned filter helped capture search terms as well:
It is a filter to replace ?q with /?q. Now all the search terms are being captured correctly in GA. Hope it helps.
Hi, This does not seem to work.. I get an error saying regular expression invalid
