Group Approval to be sent to a single email address for multiple approvers

[Makosko]

Hello Gurus,

I am looking to find out whether it is possible to create a group approval which generates a single email notification that is sent to a group`s email address instead of sending one to each group member... ( Using OUT-OF-BOX Functionality) ?

Thanks a lot !

Maros

[martin_chabarri]

Any update, I am having the same issue.

[Makosko]

Martin,

I don't think it is possible.. Otherwise, how would ServiceNow know who approved it if a response was sent from a "generic" email address ?

hope that helps ?

[bennyphipps]

I'm getting the same issue.. (on my dev instance (Fuji)

I want one email to go to the group but will accept an approval from any of the group members (based on them having an approval being created).

Looks like "include members" isn't working as you'd expect??

[bennyphipps]

I can't find any reference to the field include_members in any BR or Script include.

I think... It's the approval.inserted event that gets created that triggers the email (the approval has already been   I guess)..

Approval Events (Task) BR

if (current.state.changes() && current.state=='requested') {

    var event = "approval.inserted";

    if (isRequest)

          event = "request.approval.inserted";

    else if (isSCTask)

          event = "sc_task.approval.inserted";

    gs.eventQueue(event, current, gs.getUserID(), gs.getUserName());

    updateTask(current, current.approver.getDisplayValue() + " requested to approve task");

}

If you modified this to NOT create the standard event (which triggers notification) when the parent group has the "include_members" = FALSE then maybe that would work?   maybe using current to refernce the request/group etc???

[Community Alums]

Hi

I have the similar requirement, do anyone got solution for this to send email notification to group email instead of users.

Thank you