Group assignment rule

[Uchel]

Why this group not found using assignment rule?

[James Chun]

Hey @Uchel,

There could be a reference qualifier set in that field which may be filtering out that particular group.

Thanks

[vishalvr]

1. Check if the group exists and the name is correct.

2. See if you have any filters/reference qualifiers in the field.

[Subhashis Ratna]

Hello @Uchel 

Fix-1 : 
Verify group existence and name accuracy; check for any field filters or reference qualifiers.

Fix-2 :

Kindly identified the cause of the "invalid reference" message in the auto-complete search query, which occurs when the query exceeds 15 seconds. This limitation is enforced by the "Reference completer" Transaction quota rule.

To resolve this issue, please consider the following steps:

1. Review and optimize your reference qualifier on the list type field to execute within the 15-second timeframe.

2. If optimizing the query duration is not feasible, especially in cases with large queries, you may need to increase the "Max Duration" in the "Reference qualifier" Transaction quota rule.

Here's how you can adjust the "Max Duration":

• Log in as an administrator to the instance.
• Navigate to "System Definition => Transaction Quota Rules."
• Filter for the rule with the Name "Reference completer."
• Open the record and set the "Max Duration" to a larger value, e.g., 30 seconds.
• Save the form.

For more details on Transaction Quotas, you can refer to the ServiceNow documentation.

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.

Best Regards,
Subhashis r7

[Maddysunil]

@Uchel 

Below could be the reasons you are getting the error:

1.Invalid Group Reference: The most common reason for this error is that the reference field (likely a "Group" reference field) is referencing a group record that either doesn't exist or has been deleted. It could also be pointing to a group record in a different context (e.g., different scope or instance) where the referenced group doesn't exist.

2. Data Integrity Issue: There might be a data integrity problem where the reference field contains an invalid or corrupt value.

3. Check if any reference qualifier has been applied to the group field.

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks