gs.getMessage() issue in email notifications

[nagaraju8]

Hi Guys,

I'm having my first go at an instance with multiple languages set up and having an issue with gs.getMessage() returning only English messages in notifications even though I have translated messages. I have tried logging in selecting other language and having other language set on a user record but still all I see is English messages.

Below are my translated messages.

Email script name: (chubb_message)

var msg=gs.getMessage('chubb_message');

  email.setSubject(msg);

Notification: Message HTML field

Please any one suggest me on this?

Any help would be much appreciated!!

Regards,

NJ

[AndyLock]

Hi Vishurajm,

That script can be safely ignored. It's a scripted version of an email layout for formatting.

You're better of defining an 'email layout' to match your company colours/fonts to ensure standardised 'corporate image', then refer to that standard layout in each template.

https://<instance>.service-now.com/nav_to.do?uri=%2Fsys_email_layout_list.do

[Runjay Patel]

Check out this video, it will clear all your doubts and help you to understand Notification queries in details.

 Link: https://www.youtube.com/watch?v=MUVIsZFY0so&t=1s&ab_channel=ServiceNowHelpdesk

It help you to understand below points.

• Basic email setup
• Create an email notification
• Advanced email setup
  • Advanced conditions for email notifications
  • Edit HTML content in an email notification
  • Document attachments on an email notification
  • Preview email notifications
  • Time zone for email notifications
  • Specify alternative outbound email addresses for notifications
  • Specify an outbound email address for a particular language
  • Notification variables
• Email templates
• Email layouts
• Watermarks on notification emails
• Troubleshooting notification emails
• Trigger email through event

Please mark reply as Helpful/Correct, if applicable. Thanks!!