Has anyone been able to create a catalog request using the REST APIs?

[nicholar]

Hello All,

I'm looking to create catalog requests via a desktop application that uses ServiceNow's REST APIs. I've been able to successfully do this for incident - the application creates an incident record by calling the Table APIs. This issue I am having with trying to create a catalog request is that it requires the 3 layers (request, requested item, and catalog task). If I just create the appropriate records for each using the table inserts everything works until I try to close a catalog task - the associated request and catalog request remain open...

Is there some way to attach a workflow to a request record created via REST?(i.e. create the requested item and catalog task and manage workflow stages) Like how this is done within a catalog item form created in ServiceNow?

Thank you for the help!

[Jace Benson]

I created a processor to handle the creation of requested items on share.   It works with rest. That was actually it's purpose. Search share for catalog api

[JamesEcoStratus]

jacebenson Could you share this for those that do not have access to SHARE?

I'm curious if this might work for a project I am on where initial REQ would be conducted outside ServiceNow then use OAuth REST API to trigger the REQ, RITM, TASK workflow, approvals, notifications etc. in ServiceNow.  

Thanks,

James

[Jace Benson]

You know that's a great point James.

Share is restricted to those w/HI Access.

... That's really unfortunate.

Here's the update set.

It doesnt handle user criteria yet.  

[JamesEcoStratus]

Thanks Jace.

Yes, I hope they open it up for all to SHARE.

No worries with user criteria piece yet - but appreciate the heads up. I'll test it out and let you know how it works and see what I can do for ACL/User Criteria pieces.

James