Header logo not updating

lightblu · ‎07-18-2016

Hi,

I am trying to change the logo of a header. For some reason, the logo won't change no matter what I do. I even made a new header and uploaded a completely different logo to no effect. Where are header logos getting overwritten?

Also, I am talking about the CMS header block as so, not the actual banner image:

For example, the olympic logo below won't change on my CMS page no matter what I do.

Thanks.

Message was edited by: Tyler Li

LaurentChicoine · ‎07-19-2016

Looks like the script rendering the image is using a static image instead of the one provided in the record. Search your UI Macros table with filter: XML contains fplogo.png

If you find something you might need to update it to use ${current.logo.getDisplayValue()} instead.

Also, a less clean way to do it as the Header record becomes misleading (and this is why you actually struggle updating a simple image) look for Name contains fplogo.png inside your Image library, if you find it then update it with the new logo. If you don't find it you can create an image record with the name fplogo.png and this should overwrite the existing image.

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lightblu · ‎07-18-2016

That is exactly what I am doing, but the logo is only changing on the Header form you screenshotted, but not on the actual CMS page. The only thing I can do is completely delete the logo. Even after I upload a new logo/create a new Header it's still there.

It's really really bizarre. I'm wondering if it's getting overwritten anywhere.

Chuck Tomasi · ‎07-18-2016

Very strange. I just changed mine on the OOB ESS portal and it worked fine.

Gaurav Kashyap · ‎07-18-2016

Hi lightblu,

Please try clearing the cache of your instance and check. To clear the cache, go to below URL -

https://<your_instance_name>.service-now.com/cache.do

Regards,

Gaurav

ashishgupta · ‎07-18-2016

Hey,

Please try below ..

Go to images and search for image name logo_service-now..

1. Either you can place your desired image here

or

2. You can go first upload an image to images then you can edit the name System Properties --> System (Refer Below image)

Property:(glide.product.image)

Harsh Vardhan · ‎07-18-2016

Hi

Can you please verify your application scope?

Regards,

Harshvardhan

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