Help to add Opened by and Watch list in Notification

JVINAY
Tera Contributor

Hi Team,

I am stuck with adding Opened by and Watch list in Notification.

Opened by and Watch list these two fields not in the "asmt_assessment_instance" table. 

JVINAY_0-1744193381826.png

I Try above image but notification not triggered. Please help me how can I achieve this .

Thank you

 

12 REPLIES 12

Sorry, communication for what @JVINAY  can you give more details, that might help su to give you more accurate solution.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Hi @Dr Atul G- LNG  , Currently This notification send to only assigned to and cloud group only. for now opened by user and watch list user added to this communication because they should know the assessments completed or not.

That is the main reason for we need to add this .

Thanks @JVINAY 

For clarification, if you create a notification on asmt_assessment_instance, you will not get the assigned_to and group as individual fields. You need to use the task table, which is available under the "Who will receive" section, to get those details.

 

AGLearnNGrow_0-1744196138567.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron
Tera Patron

@JVINAY 

so you want to send Email to Task->Opened By and Task->Watch list?

if yes then dot walk on the Task field and then add those 2 fields

task opened and watcilst.gif

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar ,

I have added as you mentioned but notification not received requestor/ Opened by user.

JVINAY_1-1744196995509.png