Help to add Opened by and Watch list in Notification
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04-09-2025 03:11 AM
Hi Team,
I am stuck with adding Opened by and Watch list in Notification.
Opened by and Watch list these two fields not in the "asmt_assessment_instance" table.
I Try above image but notification not triggered. Please help me how can I achieve this .
Thank you
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04-09-2025 03:34 AM
Sorry, communication for what @JVINAY can you give more details, that might help su to give you more accurate solution.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-09-2025 03:42 AM
Hi @Dr Atul G- LNG , Currently This notification send to only assigned to and cloud group only. for now opened by user and watch list user added to this communication because they should know the assessments completed or not.
That is the main reason for we need to add this .
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04-09-2025 03:55 AM
Thanks @JVINAY
For clarification, if you create a notification on asmt_assessment_instance, you will not get the assigned_to and group as individual fields. You need to use the task table, which is available under the "Who will receive" section, to get those details.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-09-2025 03:48 AM
so you want to send Email to Task->Opened By and Task->Watch list?
if yes then dot walk on the Task field and then add those 2 fields
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-09-2025 04:10 AM
Hi @Ankur Bawiskar ,
I have added as you mentioned but notification not received requestor/ Opened by user.