Help with Client script When a Particular Configuration Item is choosen

[Shree Nag]

Hello,

I have a requirement to make a state value( "Work In Progress" )  visible only when a particular configuration item is chosen on an incident form.

If a user choses "Abc" in configuration item on an incident form, Work In progress state ( value =-5) value should show up in State field.

Can you all help me with the client script for this please.

Appreciate your response.

-Thanks

Shree

[Slava Savitsky]

If you post what you have already tried, you are likely to get your issue resolved faster.

[Krushna R Birla]

Hi @Shree Nag 

You can use onChange client script to achieve this, select configuration item as a field name for this client script.

var ci = g_form.getValue("cmdb_ci");
if (ci == "<sys_id of ABC ci>") {
    g_form.setVisible('state', true);
    g_form.setValue("state", "-5");
} else {
    g_form.setVisible('state', false);
}

If this solution resolves your query, kindly mark it as the accepted solution and give it a thumbs up.

Best Regards,
Krushna Birla

[Shree Nag]

I updated my script. @SAI VENKATESH  was helpful in getting the State field setting to "work in Progress". But we need to just populate/add the choice of  "Work In Progress" to state field. The user will select from the list.

Also when the configuration item is not ABC, The state should not display " work In Progress" at all. Right now it does.

here is what I did So far.

1.I added the Work In Progress in Choice list on incident form.

2. I added a UI Policy. Added condition as, If configuration Item contains "ABC".

3. I want to add UI policy action under this to select Field name "State"  to display "Work In Progress" , Only when the configuration item is selected. But Im unable to select to value level .

How do I narrow down for the value of "work In Progress" to display only when certain Configuration is selected.

[SAI VENKATESH]

Hi @Shree Nag 

I provided the updated script please look into it.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    // If the form is loading or the new value is empty, do nothing
    if (isLoading || newValue === '') {
        return;
    }
    
    if (newValue !== '') {
        g_form.addOption('state', 'work_in_progress', 'Work In Progress');
    }
	else{
		  g_form.removeOption('state', 'work_in_progress', 'Work In Progress');

	}
}

Thanks and Regards

Sai Venkatesh

[Shree Nag]

Hello All,

Thank you all for pitching in. I updated the client script with both @Community Alums and @Krushna R Birla's script. But I still see the work in progress state without even choosing any configuration item. Here are few pics attached

Hopefully this will shed some light and help me resolve the issue.