Help with Client script When a Particular Configuration Item is choosen

[Shree Nag]

Hello,

I have a requirement to make a state value( "Work In Progress" )  visible only when a particular configuration item is chosen on an incident form.

If a user choses "Abc" in configuration item on an incident form, Work In progress state ( value =-5) value should show up in State field.

Can you all help me with the client script for this please.

Appreciate your response.

-Thanks

Shree

[Shree Nag]

Thank You @Madankumar N1 for the script.

There is no particular sys ID for that config item. If the users selects Configuration item anything  containing "ABC", then I need display the Work In progress.

Could you please help with your modified script.

[Madankumar N1]

Scenario 1:On change configuration Item if CI name contains "ABC" then we need to hide work in progress option and if name not contains ABC then we need to show working in progress?
Scenario 2: If configuration item is empty they need to hide Work in progress choice in state value is that correct?

[Madankumar N1]

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    // If the form is loading or the new value is empty, do nothing

    var state = g_form.getValue("state");

    if (newValue === '' && state != "work_in_progress") {

        g_form.remove('state', 'work_in_progress', 'Work In Progress');

        return;

    }

    var configurationItem = g_form.getDisplayBox('cmdb_ci').value;

    if (state != "work_in_progress") {

        if (configurationItem.indexOf("ABC")>-1) {

            g_form.addOption('state', 'work_in_progress', 'Work In Progress');

        } else {

            g_form.remove('state', 'work_in_progress', 'Work In Progress');

        }

    }

}

[Community Alums]

Hi @Shree Nag,

you can try below script.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    // If the form is loading or the new value is empty, do nothing
    var state = g_form.getValue("state");
    if (newValue === '' && state != "work_in_progress") {
        g_form.removeOption('state', 'work_in_progress', 'Work In Progress');
        return;
    }
    var configurationItem = g_form.getDisplayBox('cmdb_ci').value;

    if (state != "work_in_progress") {
        if (configurationItem.indexOf("ABC") > -1) { 
            g_form.addOption('state', 'work_in_progress', 'Work In Progress');
        } else {
            g_form.removeOption('state', 'work_in_progress', 'Work In Progress');
        }
    } else { // Added else block to clear state field, if already Work in progress state was selected. 
        g_form.removeOption('state', 'work_in_progress', 'Work In Progress');
    }
}

If my response is useful please mark helpful or accept as a solution.
Thanks!

[Shree Nag]

All,

Thank you all for your time and help on this. I was able to get this going.