Help with mutual auth / certificates for integration with HPe GSEM

stevemac
Tera Guru

‎01-13-2025 05:33 PM

Hi,

 

We are in the process of building an integration between Incident Management and HPe's GSEM solution.

  • HPe mandates mutual authentication
  • is a bidirectional integration (ServiceNow incident creation triggers HPe case creation, updates to HPe case trigger updates to the ServiceNow incident)
  • Our instances are hosted by ServiceNow
  • we are blocked on generating certificates used to identity our ServiceNow instances.
    • can generate the CSR
    • but unclear on the domain for signing.  We do not own the service-now.com domain so do not believe we should be using that and we do not have any subdomains defined for our ServiceNow instances in the domains we do own

Hoping someone here with experience with mutual auth can chime in and ideally would appreciate help some someone that has done an integration with HPe's GSEM solution

 

thanks,

 

Steve

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stevemac
Tera Guru

‎03-27-2025 04:56 PM

we solved this by....

Creating a certificate using our main company's domain with a CN that identifies it as related to the specific ServiceNow instance and HPe integration.

That certificate in P7b was shared with HPe and the Certificate and Private Key was loaded into ServiceNow and related to http profile

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