Hide assigned to from my request in esc portal.

[Sharath807]

Hi all,

             Is it possible to hide the 'assigned to' from esc portal , myrequests.
As end user no need to see 'assigned to'

[Satishkumar B]

Hi @Sharath807 

please try this:
https://www.servicenow.com/community/developer-forum/hide-assigned-to-in-my-request-on-portal/m-p/26...

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[Sharath807]

Hi @Satishkumar B The answer provided in that link is for previous page . But i need to achieve in the page i have shared in screenshot.

[Community Alums · Accepted solution]

Hi @Sharath807 ,

This is OOTB widget, and you can configure it from the Standard Ticket Configurations

Before change-

Standard Ticket Configurations->incident

open the Incident record and remove the assigned to field from the info fields list collector-

Save the record. The assigned to field will be removed from the portal.

As you only want to hide the assigned to field for end users ,then you can simply create an ACL to restrict this field and by default it will be applicable on portal as well.
You should create the Read ACL on Incident table for assigned to field and restrict it for ITIL and Admin users only. Roles should be ITIL and Admin. 

incident.assigned_to - ACL
This way you should be able to override the default behavior.

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks & Regards,

Sanjay Kumar