Hide catalog item for all users

[Jose MMR]

Hello, good morning.

I have a question that I thought was easy and I can't find the solution.
I need a catalog item to not appear available for users in the catalog but to be active because we will create requests with another method.

Is it possible to make an item invisible in the catalog? even admin users.

I'm trying with Available For and Not Available For and it doesn't give me any results.

[Harish Bainsla]

Hi @Jose MMR  

 you can Use the "Available For" and "Not Available For" Conditions in user criteria.

if my answer helps you mark helpful and accept solution  

[Runjay Patel · Accepted solution]

Hi @Jose MMR ,

Its very much possible, you just need to do below configuration in item.

1. Remove user criteria from Available For and Not Available For.

2. Remove Categories and Catalog.

I have tested it, after removing the above mentioned details it not appearing in the portal event for admin.

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Runjay Patel - ServiceNow Solution Architect
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