Hide comments section using UI Policy

miro2 · ‎01-10-2024

Hi,

I need to hide Comments and Worknotes section in the HR Agent Workspace on HR case form.
I can do this using UI Policy and only apply it to the workspace view.

My question is whether I need to use the 'Reverse if false' checkbox and use a script 'Execute if false' ?

Or uncheck 'Reverse if false' and use only Execute if true.

Dr Atul G- LNG · ‎01-10-2024

Hi @miro2

Best practice is don't change / hide. You can remove the section as well by going in Form Design and remove that section.

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Dr. Atul G. - Learn N Grow Together
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View solution in original post

Ankur Bawiskar · ‎01-10-2024

@miro2

Best practice recommends if you are not using those fields don't keep them in that view.

So remove that section.

But I will suggest have a discussion with customer.

Without those 2 fields agent can't communicate information to internal user and end user

So decide if those needs to be removed

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG · ‎01-10-2024

Hi @miro2

Seems there is no other way or solution.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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