Hide "Preview" button on portal if caller !Assignedto

[F_bio Santos]

Hi everyone I was wandering, if there is any way to only show the "preview" button on the portal if the referenced record is assigned to the user that is currently logged in, for example we a variable called "Hardware" that will display the records on the cmdb that are assigned to the referenced user of a variable "caller" but the client only wants the user to be able to "preview" the "hardware" records that are assigned to the current logged in user so that if he chooses another "caller" he can see that he has "hardware" assigned to him but cant see the details of that "hardware".

Can anyone help with this ?

[Dr Atul G- LNG]

HI @F_bio Santos 

I am not sure about i icon but see this:

https://www.servicenow.com/community/incident-management-forum/display-all-the-assets-assigned-to-us...

https://www.servicenow.com/community/developer-forum/need-help-in-auto-populating-assets-assigned-to...

[AshishKM · Accepted solution]

Hi @F_bio Santos, 

As per my understanding, the Hardware variable to referencing to CMDB table ( or child table ) where some CIs ( like laptop, desktop, mobiles etc. ) are assigned to users.

logically, if hardware variable to reference type and you are fetching data and setting to variable then preview icon ( i ) will visible and user can click for more details.

If you make this hardware variable as single-line text and fetch the data using some backend script and set the value then no one check the hardware data details.

alternatively you can have both type field on form and set the visibility based on logged in user or other user and display the desire variable on form only. 

-Thanks,
AshishKM

[Dr Atul G- LNG]

Hi @F_bio Santos 

"You can try the Auto-Populate feature in the Variable—it provides at least one record by default and is available out of the box (OOTB)."