Hello Everyone,
Is there a way to hide the self-service view for Incident ?
I saw this Hide Incident self service view - ServiceNow Community - this work but unfortunately it will also hide all self-service other form section like request item demand etc.
Is there a way that I can hide self-service for Incident only ?
I am done hiding self-service for incident in application module.
Hi @Jeck Manalo ,
try this onload client script
function onLoad() {
//Type appropriate comment here, and begin script below
if (g_form.getViewName() == 'ess')
switchView('', 'incident', '')
}
extend this script if required
example if you want to exclude admin users use g_user.hasRole() etc
function onLoad() {
//Type appropriate comment here, and begin script below
if (g_form.getViewName() == 'ess' && !g_user.hasRole('admin'))
switchView('', 'incident', '')
}
I have tried the view rule to route from ess view to default only when form is opened in ess view but it's not working as expected
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
Hi @Jeck Manalo ,
go to the system UI -> views -> and open the self service view
delete the forms form sections and lists related to the self service view
also related lists if you have any
and clear the cache and logout and log back in and check
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
