Highlight VIP caller on incident form

[Adarsh kumar si]

There is OOB client script "Highlight VIP Caller " , to highlight the VIP caller. Is there any other way to achieve this functionality without the use of DOM Manipulation? 

function onChange(control, oldValue, newValue, isLoading) {

    var callerLabel = $('label.incident.caller_id');

    var callerField = $('sys_display.incident.caller_id');

    if (!callerLabel || !callerField)

        return;

    if (!newValue) {

        callerLabel.setStyle({

            backgroundImage: ""

        });

        callerField.setStyle({

            color: ""

        });

        return;

    }

    g_form.getReference('caller_id', vipCallerCallback);

}

function vipCallerCallback(caller) {

    var callerLabel = $('label.incident.caller_id').down('label');

    var callerField = $('sys_display.incident.caller_id');

    if (!callerLabel || !callerField)

        return;

    //check for VIP status

    if (caller.vip == 'true') {

        var bgPosition = "95% 55%";

        if (document.documentElement.getAttribute('data-doctype') == 'true')

            bgPosition = "5% 45%";

        callerLabel.setStyle({

            backgroundImage: "url(images/icons/vip.gif)",

            backgroundRepeat: "no-repeat",

            backgroundPosition: bgPosition,

            paddingLeft: '30px'

        });

        callerField.setStyle({

            color: "red"

        });

    } else {

        callerLabel.setStyle({

            backgroundImage: ""

        });

        callerField.setStyle({

            color: ""

        });

    }

}

[Sandeep Rajput · Accepted solution]

@Adarsh kumar si If the OOTB script itself is using DOM manipulation then it must be the only way to highlight the VIP users. Had there been any other way folks at ServiceNow might have already implemented it by now. 

[Ankur Bawiskar · Accepted solution]

@Adarsh kumar si 

Nope

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Runjay Patel]

Hi @Adarsh kumar si ,

You can do something like below.

g_form.addDecoration('caller_id', 'icon-star', 'VIP User', 'color-green');

To get the VIP user in client script you need to call script include and return true and false.

Check this blog for calling script include from client script to get the vip user.

https://servicenowwithrunjay.com/glideajax-in-servicenow/

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Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
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[Runjay Patel]

Hi @Adarsh kumar si ,

Not sure which approach you had taken but I believe I also provided you the correct approach.

As per new community feature you can mark multiple responses as correct.

If my response helped please mark it correct as well so that it benefits future readers.