Highlight VIP caller

[sid23]

Hi Everyone,

As we know, that we have an OOB feature called "Highlight VIP Employee" used in incident form or hr case forms. We have a requirement to have the same functionality which is - " In the list view have VIP icon/image beside the opened_by field on chat records.(This i was able to achieve, by assigning a new style to it and it worked). When i open a chat record i want to highlight the person's name in the "opened_by" field to "Red color" as we see on the incident or hr case forms. I have applied a client script - 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
g_form.getReference('opened_by',setColor);
}
function setColor(openedby) {
var openedbyField = g_form.getElement('sys_display.' + g_form.getTableName() + '.opened_by');
if (openedby.vip == 'true')
openedbyField.setStyle({color : "red"});
else
openedbyField.setStyle({color : ""});
}

But its not working. Any suggestions?

[Chuck Tomasi]

I don't see any documentation or even a hint/tooltip on that field. Can you explain what "isolate script" does and why someone would need to use it?

[Rick Seiden]

No, I can't.

I had to replicate the VIP caller functionality for call, and did the Style thing, and saw that it worked in the list, but not on the form.  So I did a Google search, and came up with something, somewhere, that I can't remember now, that told me I needed the client script, and that it had to have that flag set to false. (I think it was a community post that had the answer marked as the right answer, but I'm not sure.) I didn't even know the client script existed out of the box at that point, or that the field existed, for that matter. 

I copied the out of the box client script to a new version for the new_call table, and it didn't work.  I checked the script (using Show XML), and the system had turned isolate script back to true, despite the fact that I did an insert and stay on a client script that had it set to false.  So I added it to the list, set it to false, and then tried it.  It worked fine at that point.