How can I attach a file to an incident using a download URL found in the API response body?

[Reddy]

Hello,

I am in the process of integrating ServiceNow with Asana. I have managed to retrieve the attachment details, such as the file name, size and download URL, from the API response body. However, my question is, how can I use the download URL to attach the file to an incident?

Thanks,

SR

[Tony Chatfield1 · Accepted solution]

Have you tried using saveResponseBodyAsAttachment

RESTMessageV2 | ServiceNow Developers

Saving RESTMessageV2 Responses as Attachments (servicenow.com)

[Reddy]

Thank you, @Tony Chatfield1 

Yes, I tried and I was able to attach the attachment from the response body.

[Sumanth16]

Hi @Reddy ,

Please refer to below thread:

https://www.servicenow.com/community/developer-forum/can-you-tell-me-how-to-add-attachment-in-incide...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda