How can I disable the assignment groups "IM-" so they do not show up on the recent selections or in the search.

[nico2]

Hello, 

How can I disable the assignment groups "IM-" so they do not show up on the recent selections or in the search.

Should I delete the assignment group?

Turn off the active field and remove the ITIL role?

See snapshot. 

Any ideas are welcome. 

[Ahmmed Ali · Accepted solution]

Hello,

if you want those groups to be present and should not appear under assignment group, you can use reference qualifier on assignment group field.

Right click on assignment group field and click on configure dictionary.

Still the best option would be to have a field on the group table which shows if the group is eligible to be shown on assignment group field, and have the filter in above according to the field value.

Thanks,

Ali

[nico2]

Thank you Ali for your idea, I will test it out and see if it helps us. 

[Allen Andreas]

Hi, 

Honestly there is a bunch of different ways you can go about this. I'm a bit curious as to you saying delete the assignment groups? Like...do you not need them in your instance then? How would that be a good choice?

Anyways, you can create a onLoad Client Script and remove the groups via the g_form.removeOption('fieldname', 'value'); way...

You could apply a custom field to specific groups with a Boolean option and mark it true and then use a BR to then hide groups marked true with that field on that form...

There's several. All depends on what you want to do. 

[nico2]

Thank you Allen for your help.