How can I get the page a user is on in the Service Portal?

[Blair5]

I have a global business rule that should only run if the user isn't on a certain page (record producer) within the Service Portal. The old function used on our CMS doesn't get enough information (gs.action.getGlideURI().getMap().toString();). How can I get the information I need?

[Stijn Verhulst3]

Your record producer should normally generate the following URL: https://<instance_name>.service-now.com/sp?id=sc_cat_item&sys_id=6370e4a27f000001566a807122777e84

So what happens if you try the following code in your global business rule?

if (gs.action.getGlideURI().toString().indexOf('/<suffix of your service portal>?id=sc_cat_item&sys_id=<SYS ID of your record producer>')) {

...business logic to apply...

}

Hope this helps you forward!

[Blair5]

Sorry - my BR is not on the Global table but on a CMDB table -- it's in the global application. Would this still work? Or do I need to do something additional?

[Stijn Verhulst3]

So it's a before query business rule on the application table being consulted by the application list variable of the record producer 🙂

Yes, I would try it anyway in the BR on your CMDB table. First check if you get some logging statement in your System Log:

if (gs.action.getGlideURI().toString().indexOf('/<suffix of your service portal>?id=sc_cat_item&sys_id=<SYS ID of your record producer>')) {

      gs.log('REACHED THE RECORD PRODUCER');

}

In case it works...you may relace the log statement by your query criteria.

[Blair5]

That returns true regardless of the catalog item/record producer When I log this: gs.action.getGlideURI().toString().indexOf(), I get this: angular.do?sysparm_type=sp_ref_list_data

[Stijn Verhulst3]

Mmmmmmm...was already afraid it wouldn't work as the Service Portal has its own implementation. Isn't it an option to define a reference qualifier for the variable displaying the application list?