How can I hide or remove the search option from a custom service portal page?

Steph4 · ‎07-21-2022

Is there a way to hide or remove the search option (shown in yellow) that is displayed at the top of a custom service portal page? I do not want to remove it from our main service portal, just the additional custom portal. Is there a way to do this with a script on the record producer?

Mohith Devatte · ‎07-21-2022

Hello Steph,

To answer your question yes its the same way both catalog items and record producers are rendered using Sc_Cat_item page , as record producer is a form of catalog item.

If you are okay with cloning the entire page then clone and remove the instance which is holding the search bar widget .

And the next task is to point the record producer to your custom page

to do this i need to know on what click action your record producer is opening up

Id there any icon on the homepage or a button some where? when you click on that it redirects to this record producer

please let me know how redirection is happening i can tell you how to point it out to our new cloned page

View solution in original post

Mohith Devatte · ‎07-21-2022

yes steph change the sc_cat_item to your new page id and then you are done

i hope you cloned the entire page and removed the instance for search widget and gave a ID for that page in ID field

just change the sc_cat_item to your new page id and it should work

Please mark my answer correct if it helps you

Steph4 · ‎07-21-2022

I have not yet done anything, but the concept makes sense to me. Thank you so much for your assistance. I'll give it a try and let you know the outcome!

Mohith Devatte · ‎07-21-2022

sure let me know in case of any issues

mark my answer correct if it helped you

Steph4 · ‎08-11-2022

Hello Mohith. I apologize for the delay in my response. We discovered I didn't have the security to clone pages. Once that security was approved and added to my account, the process worked exactly as you described. Thank you so much for your help!