Hi All, I am trying to reopen a closed complete catalog task and set the state to "Work in progress". I have tried making below changes in the Workflow in a runscript where I am setting the state to 2, work_end, assigned_to fields to null. This runsc...
Hi all, I have some reports that calculate the time worked and display it in a single score (sum of the time worked for all tasks). The widget is displaying the sum in days, hours and minutes. I have a requirement to have those widgets show the sum ...
Hello All, I want to display some banner title on Service Portal Homepage.. But can't able to show it on Portal. Can anyone let me know how to add some text on banner? Thanks
I'm sure that I'm overlooking something obvious, and hoping that others have worked with Sweetalerts and gotten a confirm pop up working as expected. I'm using an onSubmit catalog client script to check for a $0.00 amount in a variable, and if so sto...
Hi Developers, how to users record using record producer. I know record producer can create new records but is it possible to update existing records. if yes , please provide sample example script
I'm creating an email script to build an assessment link to send users. However, the "no code" way sends users to the platform. This way is hideous and feels odd. We want to send users to the portal's "take_survey" page to complete all assessments. ...
Hello, please see below screen shot of my Business Rule. In Actions tab this BR is supposed to set state of Incident form to custom state of "assigned" which is partially working but without the last condition Additional comments - "changes", if I ex...
Could someone tell me what the difference between New Call record and Interaction Management is? I was unable to find anything online. Thanks,
Pretty simple question & I must be missing something simple here. Both: gs.isInteractive() & gs.getSession().isInteractive() Return 'false' when run in a background script. Isn't the whole purpose of these to determine if the user is in an active ...
Our ServiceNow instance accepts all inbound emails and then uses email filters to block certain domains that are sending spam. Within the last couple of months the domains we’ve had to add to our filter to block spam has been increasing, so we would...
Colleagues, I wish you and your families well in this time of global crisis, and I choose to stay at home to protect our parents and grandparents. Today's challenge might be simple for some of you but not for me. I am creating the automated test fram...
In service now ,I can navigate to Rest API explorer and check the attachment API but we have to give table_name ,table_sys_id and file_name manually .Request body is binary How to use the attachment API when we receive Inbound transaction (attachme...
Hi All, I have a requirement Where I want to update the 'short description' of the catalog item to the 'Name of the catalog item' If short description is empty What is the best way to achieve it Thanks
Hi, On the Change request we see Add Button which triggers a ui page which is not visible for the users. Is there anyway we can create a similar functionality on custom table ?
Hi all,I'm having trouble populating variables of RITMs created from the cart api. My code is below, any suggestions or hints are greatly appreciated. Thanks again,createRequest();function createRequest() {var cat_id='';if(email.body.item != undefi...
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