I have been working on this for a while and need some help. We are wanting the State field to change to Active (2) when the Assignment Group changes to anything. Also, The Assigned to should blank out when the Assignment Group changes (I havent st...
For example, I have this web service: http://server/Test-service/Test('AAA')In the Rest Message configuration, I need to set it up in such a way that when I call the web service, I can pass a value like 'AAA'.I tried setting the endpoint as http://se...
I m using relative condition in one of the catalog Item UI policy.Requirement is "If the selected date is within 7 days from the date when the request if opened, i need to display an alert message"Here is the condition which i usedIt works fine on th...
Hello,I am currently working on deploying a custom application to the ServiceNow store. I found that we have a script included in the application that is client callable. Based on section 7 Using Access Control Rules - ServiceNow Wiki on this link, I...
I want to use admin username and password to test ServiceNow Rest APIs for development work and testing.Could you please somone guide me in the right direction
We would like to start having the Configuration Item on a Change Task sync to the Affected CI related list on the Change Request. If a Change Request's CI was (AAA) and there was a Change Task for (BBB), we want both AAA and BBB to show up in the A...
Hello,Got a question about calendars. We created a Calendar for Change Requests, and it displays the Change Request number, short description and start/end date. Is there a way to change what information is displayed on the calendar?Thanks,Maria
While creating a knowledge article if i click toggle to full screen button on the text field, the text box is not opening in full screen mode but rather it is remaining in the same size.This behavior is in Geneva version. Can someone help me with thi...
*SNC on Geneva*When I create a new incident and comments/work notes > Update/Save the assigned to gets a notification that they've got an incident assigned to them, yeah? If it's assigned to a group, the whole group will get the alert.However, when I...
Hi community,I need to get the sys_ID task from a new request item. Can you help me please(The task is create by a workflow)Thanks
Hello,I am using a database view (DBV) to create a union/join between the Incident and Change Request tables. Management needs to be able to report against all fields on both tables into one list report.The DBV sets the Incident (inc) & Change Reques...
I want to set some sessiondata for a feature I am working on, but I want to do this as the user logs on. Most of our users are via SSO so I can work on that script, but there are the few exceptions - and on our DEV env where we using the internal c...
Hi folks, experimenting with templates for Incidents... or at least, I wanted to. Just ran up a developer instance and I don't see the template option on the Incident form (right click header bar > templates). I've confirmed under System Definition t...
I'm creating outage records based on the affected CI's in my incident. The BR will only create the outage records if a few parameters are met. 1) It's a P1 or P22) Category is not equal to " <cat name> " I currently have the code running when a incid...
Dear,I need to emptied the value of the reference field when user put something wrong like "ggggggg".What happened is the default filter will use "name starts with <user input>".This can be change in the sys_properties but rules make that I cannot ch...
