Hello, I currently have a business rule in place to make attachments mandatory before a task is closed. The requirements have changed and we only want it to be mandatory when it is closed complete. If the task is being closed "incompletely" or "skip...
In Email Script one parameter email_action . anyone please explain email_action with proper example. i'm not getting how to use this parameter? Thank you
I need to change the name that shows up on the form for the Varaible editor formatter so instead of displayingVaraibles, I need to label that to be Work Actions or something other than variables.Thank youTricia
Hello - I created a flow in Flow Designer. An action is tied to it as well. I was able to move the Flow itself in an update set, but the Action did not get moved with the update set. I see the entry for the action, but when I open the action it says...
Hi, In Service Portal I'd like a widget in my knowledge article that shows sc_cat_ items related to that article. I'd guess there'd need to be some relationship between the meta in the article and the cat item but can't really figure out how to do th...
Hi, I have a script that checks if a record matches specific criteria. I have put those criteria in an encoded query. When the record match the criteria I update a field, like this: var activateWorkstation = new GlideRecord("cmdb_ci_hardware"); activ...
Hi, Is there an easy way to assign a tag to multiple records at one shot. i have multiple tags which needs to be tagged to multiple records and not sure if there is an easier way. please suggest.
Is there a way within the workflow of a catalog item to reject an approval automatically if it's not approved within a certain(x) amount of business days? I know it can be done through a scheduled job, but we have a need to make this auto reject wit...
Hi all. A customer has requested this.. On their self service form they want their users to be able to assign their own record to a team and an individual. To do this I need to recreate the relationship between Assignment group and Assigned to as it ...
Hi, We have multiple service portals that we have to link to from our main service portal page. We have the baseline breadcrumbs widget on most of our pages, however, when a user goes into one of the other service portals, when they click on Home in...
How can I reset my instance.I have got too many configurations, and I want to start fresh.I know I can create a new account on developer.servicenow.com but I was wondering if I can get it reset somehow.ThanksSumit
Hi Community, In standard change module, change manager is unable to edit the "Change request values" on click of the Modify template. We have checked on ACL and it has the "save_as_template" operation type but still no go. Accessed the Standard c...
I am looking for any advice on how to get past this issue. Function: workspace user opens form menu and selects UI action. The UI action calls a script include that builds a url and passes it back as the response. UI action script then opens the UR...
Hi,I have a requirement to write a scheduled job which runs every weekday. I have developed a catalog item which looks as follows: When I fill this catalog item, it automatically creates a Request, RITM and Catalog Task.So now, this catalog item shou...
