Disable NowAssist / Virtual Agent AI Training on Specific Data

Hello Community,We have a requirement related to AI data governance for NowAssist and Virtual Agent.We need to ensure that privileged data is not used to train:NowAssistVirtual AgentAny other AI/GenAI capabilities within ServiceNowThis is required to...

Using a background script, I need to retrieve the inputs and outputs of a Flow Designer execution.

Using a background script, I need to retrieve the inputs and outputs of a Flow Designer execution in servicenow YOKOHAMA version 

anyone created ATF Test Cases in Workspace?

Hi,I have worked on ATF Test Cases in Classic, and I will soon work on Workspace. I am trying to do it in PDI in the Service Operations Workspace. There are no Test Steps concerning Workspace. How should I work? Do I need to install any plugins? Has ...

ServiceNow University SSO loop issue

I can log in to servicenow.com with my ServiceNow ID, but when I try to open Now University I get stuck in an infinite redirect loop between the SSO login page and the University URL. I never reach the University home page or my course. I have alread...

Would like to deactivate the API that are not usufull for my instance

Hi gurus,Wondering if better than making the security of the API we dont use on ACL, it should not be better to deactivate them, for example we have more than 200 active Scripted Rest API. Should we not deactivate them?How to guess the ones usefull f...

Change Bulk upload

Hi Team, This is regarding the Change Request bulk upload.Requirement regarding the change bulk upload, including the expected format, mandatory fields, validations, and any prerequisites. We need to create one front end form (Catalog item or Record ...

Unable to access Multi Row Variable Set values in Flow Designer – Grayed out in Create Catalog Task

Hi Team,I have a Catalog Item where I am creating a Catalog Task (sc_task) using Flow Designer.For normal catalog variables, I am able to populate the values in the Description field of the Catalog Task using:Trigger → Requested Item → VariablesHowev...

How to check attachment before on submit client script in catalog item & attachment must be xlsx

Hi All,Kindly help me How to check attachment before on submit client script in catalog item &there must be 1 attachment and that attachment type must be xlsx only.

Conditional Mandatory Attachment for Catalog Item

Hi Team, I have a requirement on a Service Catalog Item where an attachment should be mandatory based on avariable selection. Requirement Catalog Item has a Select Box variable: request_typeValues:Bank Account MaintenanceScheduler MaintenanceOtherWhe...

How to add Workspace to Global seach in servicenow

Hi, Please help how to workspaces to the workspace global search context menu in servicenow.  

ui action on a draft change record in the service portal

i am trying to create a ui action on the change form on the service portal. this button is to help users fill the form with ai so it must be present when the record is in draft. however I can only get it to show once the record is pending approval. H...

How to increase font size for Reply all option in email body by default

Multi Row Variable Set (MRVS) Not Working on Catalog Task? Here’s What Finally Worked

I want to share something that took me way more time than expected to figure out — accessing Multi Row Variable Set (MRVS) data on Catalog Tasks (SCTASK). One key confusion point was this: it’s not like normal variables, where simply setting the vari...

Relationship made on Sys_relationship not showing up when setting up a visualization

I am trying to set up a chart to show us the task SLAs for Ritms with tasks assigned to your groups (or selected groups).I have set up a Sys_relationship record which works in the related items lists from the task SLA (Task SLA.task = task.parent).Wh...