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I have a service catalog where I need to select account and the catagory type. Both are in slush bucket / list collector. When I'm using the Set Variable values I'm able to select the category from slush bucket but not the account. Tried using the cu...
Hi All,I’m trying to understand the out-of-box (OOB) functionality in ServiceNow that adds approval-related updates to the Activity stream (Work Notes) on a Requested Item (RITM).Specifically, when an approval is requested, approved, or rejected, ent...
In one of my project instances yellow borders is missing for work notes in HR Agent workspace but it is yellow border is present in production instance. Is there any specific configuration I need to check to fix this issue.
Hello All, I need help in now mobile app configuration.. I have a requirement where I need to build a corousal content in my now mobile app.I have attached the screenshot, I need to create the same content as per the screenshot.Could anyone help me h...
Hi Community,I am trying to unwrap an AES key that was wrapped using an RSA public key, and I want to unwrap it in ServiceNow using the corresponding RSA private key via the KMF (Key Management Framework) API.I attempted the following approach using ...
Hello All, I have created a record producer and added the variable " Attachment" (gave it a different name),When users upload the attachment, it is being copied to the HR case being created, any advise?
Hi All,In the Incident form, we have a related list called Asset Action where options like Swap and Retire are available. However, since the HAM Pro plugin is not enabled in our instance, these actions are not functioning as expected.As the UI for th...
Hi All,In CSM workspace in attachment how to convert .eml .msg to pdf in servicenow to preview in attachment in csmOOB not able to preview only download option is there.Please guide me ASAP if someone has answer.
I have a widget that already uses the selected elements, and its indicator source comes from the Metric table.Will the widget still respond to the dashboard filter if its indicator source is from the Metric table?
Has anyone even received this error before when trying to initiate a risk identifications questionnaire. I recently made changes to the questionnaire and now I am getting this error. The new risk ID questionnaire works in a lower environment but does...
Hello All, We have a custom application to whose admins we have given delegated_developer role. All the services of this application are offered via a custom portal created for it. Whenever a new artifact is created from this portal - it automaticall...
We have an existing connection with Copilot using Microsoft 365 connector and would like to include the business application and the mapped application tables in Copilot indexing so that when the user gives a prompt in the Copilot, these table would ...
Hi,we have some playwright tests, where we create some records using UI. However, the records created are in scoped apps, hence, our record cleaner, which uses TABLE API to delete the test data/records created during the test run, is not able to dele...
All the Cmdb_ci records are showing in list view but when we try to open any record it's showing error that record not found what should be the issue .Can anyone please help me with this.Thanks in advance
I just ran into this error while creating an ATF test to start a Discovery schedule.When putting the following code in a background script, this works fine:var schedule = 'fcc83251db4829185c863ec3f39619b6'; var grSched = new GlideRecord('discovery_s...
