Let's say you have a Ticket (catalog item) with 3 possible "Request Types", for sake of simplicity: Create, Modify, Delete. Each of these types have their own different and unique steps, fields, validations etc. The requirement is to also utilize the...
Hi Team,I have a requirement to configure an email notification when a change request is submitted and in new state to the requested by userI have created a notification for this scenario. However, when the change request is submitted:The email notif...
I have an existing piece of code like the below and where the encrypted string is passed on to a workflow scratchpad. Could anyone please help with the best alternative here.I have gone through the article (https://support.servicenow.com/kb?id=kb_art...
Hi all,I have a question about retrieving sys_id before a record is saved.In a server-side UI Action, I am using code like this:(function executeAction(current, previous) {gs.info('UI ACTION START: sys_id=' + current.getUniqueValue());})();When this ...
Hi Everyone,I have a user receiving the full error message below when selecting a task, but I am able to impersonate her and not duplicate it. Anyone else receive something similar or have any ideas on how to troubleshoot? Below is the full error: It...
I have a requirement to display Display KA Number and Short Description in My Tasks on ESC Portal unlike RITM and Change Request.How can we achieve this?Added SS for reference, need 'KA no.- Short Description' for KB articles approvals unlike Change...
I have MRVS and one of the variables is AmountI want onchange client script that once amount change it well set a variable outside of the MRVS that called total amounttried g_form.setvalue // didnt worktried something with g_service_catalog.parent b...
I am trying to create a flow as follows:When a RITM is created for the catalog item, a SCtask should be generated and attached to the RITM.This is what I created: But, when I raise a request for the item, I don't see any SCTasks attached to the RITM....
I have a catlog item having 2 variables as list collectors referred to same table. One is existing accounts another one is remove account. Existing accounts is auto populate based one field change but now i want to visible only existing accounts in ...
Currently the OOB notification, CAB board member meeting invitation, does not contain or include the agenda items,What are the possible ways to add this to the above mentioned notification?Is there any OOB way or any email script is required? and how...
Current Flow:User clicks SSO URL:https://xyz.service-now.com/login_with_sso.do?glide_sso_id=056793ad3610e961fca47aba1038The system redirects the user to login screen:https://xyz.service-now.com/dc?id=abc_public_global&samlContext=au1_707894289039_bvc...
We don't have a separate app engine licenses but we got 50 custom tables with ITSM. Does anyone know if we can use those tables to build a custom app for our Health and Safety team (around 30 fulfiller users) without any additional cost?If not, would...
Why is this sys_user_group record read only, tried with security_admin as well
Automatically Create JSON Files in GitHub from ServiceNow RITMsModern DevOps workflows often require storing structured request data from ServiceNow into external repositories like GitHub for automation, auditing, integrations, and CI/CD pipelines.In...
After selecting Close Task on SCTASK 100, I got the following error message: "Task 300 validation failed: assignment_group_1 must be Yes before closing | assignment_group_2 must be Yes before closing | assignment_group_3 must be Yes before closing | ...
