How can I make a knowledge base or knowledge article available to the public
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‎01-29-2025 08:10 AM
I'm attempting to make a KA available to the public from our login page to aid in resolving login issues. We currently have the Knowledge Management - Service Portal up and running but following the documentation below we have been unable to present any knowledge articles without requiring login. Attempting do do so directs the user to a login page.
Enabling public access to a v3 knowledge base - This is not relevant from what I can tell, as this plugin has been deprecated.
Enable external or public users to view knowledge articles from the Knowledge Management Service Por... - Is more relevant because it references the current plugin. Following these steps did not work either and I have my misgivings following these directions as it appears to leave the door open to security risks. Is there any way to allow access by taking advantage of either the public or guest roles?
Thank you in advance for any assistance you may be able to provide.
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‎01-29-2025 08:12 AM
This forum will be best for you
https://www.servicenow.com/community/knowledge-managers/bd-p/knowledge-managers-forum-board
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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‎01-29-2025 08:28 AM
Thank you, I cross-posted there as well.