How can i report how much total time a user has worked on incidents? Urgent Pleease

[Ashirav]

Hi all,

I need to have the users fuctionality through which they can check an agent's progress by having a report which can list out a specific user's total worked time on some incidents.

Please help me.

I was thinking of creating a dashboard for the same, but how can i get the list of all users on a dashboard from which people might select a user?And then how can i pass that specific selected user to the business rue which is calculating how much time a user has totally spent on incidents?

[Mohammad Danis1]

Hey,

Glad that it helped you!!
Sorry for delay in response, it was a very busy week... 

True and False are the Active Field Values, it's appearing as you selected that as column, if you will select state all state will start appearing. 

Hope this answers your question .

Kind Regards,
Mohammad Danish

[Mohammad Danis1]

Hi Ashirav,

Hope your issue has been fixed !

Kindly close the thread by marking appropriate reply as ✅ Correct & 👍Helpful so that it does not appear in unanswered list.

Kind Regards,
Mohammad Danish

[Megha Padale]

Hi,

https://community.servicenow.com/community?id=community_question&sys_id=252d43a9db9cdbc01dcaf3231f96...

If my answer helped you in any way, mark answer as helpful and correct.

Thanks and regards,

Megha.

[Onkar Pandav]

Hi,

Just want to add here.

The Resolve time field is available on an Incident table. This field allows for easy reporting on how long it takes for incidents to be resolved/closed, and is stored as an integer (number of seconds). Refer below link.

https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/time/concept/c_Re...

Let me know if this helps.