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How can we add or highlight the caller value when VIP is selected same as in the fulfiller incident

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gatiref872
Kilo Expert

‎09-05-2024 11:19 PM

How can we add or highlight the caller value when VIP is selected same as in the fulfiller incident form?

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Dr Atul G- LNG
Tera Patron

‎09-06-2024 05:20 AM

Hi @gatiref872 

 

Where you want to show? OOTB it is available in Incident form and from Xanadu it is available on WS as well.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron

‎09-06-2024 05:20 AM

Hi @gatiref872 

 

Where you want to show? OOTB it is available in Incident form and from Xanadu it is available on WS as well.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

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gatiref872
Kilo Expert

‎04-25-2025 05:02 AM

thank you everyone!

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