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How can we put Priority beside the Urgency in "My Request"?

Joshua Prakash
Tera Expert

Which widget can we customize to get the required "Priority"?

Please check the below image

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron

Hi @Joshua Prakash 

 

For this please check the standard ticket configuration module. 

 

AGLearnNGrow_0-1718260328540.png

 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

4 REPLIES 4

Dr Atul G- LNG
Tera Patron

Image missing @Joshua Prakash 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

Uploaded. Please check it

Dr Atul G- LNG
Tera Patron

Hi @Joshua Prakash 

 

For this please check the standard ticket configuration module. 

 

AGLearnNGrow_0-1718260328540.png

 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

Joshua Prakash
Tera Expert

Thank You, Atul 🙏