how can we translate email script content based on user language preference

[vijani]

I want to translate email script content based on the user's language preference. I tried using System UI Messages , but it's not working. If anyone has a better idea or solution, please suggest.

Thank You

@Alex Coope - SN 

@Ankur Bawiskar 

[Ankur Bawiskar]

@vijani 

you can enable multi-lingual notification

Multilingual email notifications 

ServiceNow Multi-lingual Notification Support 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @vijani 

Yes, you can use the https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/natural-langua...

 feature. We are currently implementing the same for our customer.

[Alex Coope - SN]

Hi @vijani,

A couple of things - questions about Language implementation items should really be in our dedicated forum here so we can see it. 

Secondly, ideally it's best to avoid mail scripts in notifications when it comes to translations, however if it's an absolute must, I have a blog post here. Nowadays, it's best to use the feature in the Localization Framework to translate email templates (without scripts) it's far more efficient.

Also, you might want to update the properties for inbound emails to include the translated versions of Re and Fwd to ensure they get correctly identified as per my blog post here. 

Many thanks,
Kind regards