How do I align Flow Stages on Flow Designer to previous Dynamic Workflow on Catalog Items ?

[WazzaJC]

How do I align Flow Stages on Flow Designer to previous Dynamic Workflow on Catalog Items ?

Hi ServiceNow Community friends,

I would greatly appreciate your advice/expertise on this question please.

We are replacing a Dynamic Workflow, with a new standard Out of the Box Flow on several hundred Catalog items, for Service Request Item fulfilment.

The old version is a very Dynamic Workflow, where the 'Stages' are set dynamically (computed).

The new Flow in Flow Designer is a standard Out of the Box (Service Request Item) Flow, with 'Stages' set as per normal eg : Waiting for Approval > Fulfilment > Delivery > Completed > Cancelled (if needed).

Is it possible or not, that the 'Stages' set on the new Flow will recognise (in the system) the Stages from the previous (replaced) Dynamic Workflow ?

The issue we are seeing is previously opened Service Requests, which were raised using the old Workflow, do not seem to recognise/match the new 'Stages' when the Flow is placed on those Catalog Items, from a graphical view on List view.

Is this expected behaviour perhaps ? Is it because the Dynamic Workflow sets 'Stages' very differently to a standard OOTB Service Request Item Flow ?

Is there anyway to get the Stages to align, when replacing Dynamic Workflow with Flow - so that the Stages still make sense on records raised using the workflow, which is now replaced with a Flow and the system matches them & recognises them.

I would really appreciate any advice, if you have come across this challenge before ?

Many thanks.

[chetanb · Accepted solution]

Hello @WazzaJC ,

I don't think so. As stages set on the new flow will not automatically recognize or inherit the stages from the previous dynamic workflow in ServiceNow. because new flows are separate entities: Each flow is independent and stores its own configuration, including stages.

No direct data migration: ServiceNow doesn't offer an automated mechanism to directly migrate stage definitions from one workflow to another.

However, you have options to establish similar stages in the new flow:
Manually recreate stages. But make sure they align with the new flow's purpose and functionality.
Thoroughly test the new flow with the defined stages to guarantee expected behavior.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Regards,

CB

[WazzaJC]

@chetanb Thanks very much, that makes sense, I appreciate you taking the time to come back to me, much appreciate Chetan! 🙂