How do I display different delivery time for catalog items sharing a common workflow?

[Kipp Gremillion]

What I know is that the workflow expected time property dictates the carts displayed delivery time on the catalog item.   If I change the expected time property it changes the delivery time on all catalog items using that workflow.   Additionally I see the catalog items have there own property delivery time on the cat_item table that I have not found how it is used.   No matter what the value on the cat_item table the workflow value is used.

[shanu · Accepted solution]

This is how delivery time is calculated :

1. If an item has a workflow, it picks up delivery time from the workflow.

2. If no workflow, then it picks up delivery time from execution plan.

3. If there is no workflow or execution plan, then it will pick up default execution plan.

=> Catalog item delivery field is no longer in use now.

4. Here is the KB article to review this info :

https://hi.service-now.com/kb_view.do?sysparm_article=KB0552815

[Mary T]

Thanks for this info.  This is an issue since many companies use the same workflow (or now Flow Designer) for different catalog items.

[Craig Granier]

I have the same requirement.  So is there no way to override the calculated workflow duration for catalog items that share a common workflow?  

[Sam Ogden]

Hi Craig,

Did you get anywhere with this as we require the same?

Thanks

Sam