How do I display different delivery time for catalog items sharing a common workflow?

Kipp Gremillion · ‎02-09-2018

What I know is that the workflow expected time property dictates the carts displayed delivery time on the catalog item. If I change the expected time property it changes the delivery time on all catalog items using that workflow. Additionally I see the catalog items have there own property delivery time on the cat_item table that I have not found how it is used. No matter what the value on the cat_item table the workflow value is used.

shanu · ‎02-12-2018

This is how delivery time is calculated :

1. If an item has a workflow, it picks up delivery time from the workflow.

2. If no workflow, then it picks up delivery time from execution plan.

3. If there is no workflow or execution plan, then it will pick up default execution plan.

=> Catalog item delivery field is no longer in use now.

4. Here is the KB article to review this info :

https://hi.service-now.com/kb_view.do?sysparm_article=KB0552815

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Mary T · ‎04-21-2020

We also have the same requirement.

Do you mind sharing what you ended up doing?

Craig Granier · ‎04-21-2020

Sam/Mary,

Yes we did find a way to do this however it has been some time so I forgot the details and can't find it in my notes unfortunately. We no longer have access to the instance for me to research. But it did require some customization.

At a high level, we had to comment out existing code & write new code to look up the delivery time of the ordered catalog item and use that instead of the out-of-the-box calculation. Delivery Tim is an out-of-the-box field on the catalog item table.

If memory servers we had to do it in a couple of places:

A UI Page (used for the platform client)

A Widget used by the portal.

Hopefully that will point you in the right direction. Very sorry I didn't take notes on how to do this.

Craig